EXCHANGES + RETURNS
Grace The Label understands that shopping online is tricky! Before making placing any orders, we recommend double-checking our sizing charts, and reading all product details.
In addition to your statutory rights, Grace The Label we will gladly offer you an exchange or credit note (valid for 6 months) for change of mind purchases (including wrong size, unwanted gift, incorrect product). Buyers are responsible for the cost return postage, and are responsible for the returned product until received by Grace The Label, we recommend using a tracked postage service.
In order for your item to be eligible for an exchange, they must be unworn, in original packaging (tags still attached), free of makeup stains, fake tan marks, and scents of perfume and washing powder. If your item is not eligible for an exchange it will returned to you, at your expense.
Please note, that any exchanges will take three weeks to be received, as the product will have to be made to order, like your original order.
All sale items, including sample sale items are FINAL SALE, and there are no returns or exchanges available for change of mind, circumstance or wrong size.
In the rare case that your Grace The Label is deemed faulty, we will gladly offer you a replacement item, repair, repair credit or refund (at the discretion of Grace The Label). An item will not be deemed faulty until inspected by Grace The Label (in person), images will not suffice. If NOT deemed faulty, the product will be sent back to the buyer, at the buyers expense.